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Email the AskBU team

Monday - Thursday

AskBU opening hours and contact details
Monday - Thursday 8.30am - 6pm *Bournemouth House closes at 5pm
Fridays 8.30am - 4.30pm
Wednesdays Closed for staff training between 2pm - 3.30pm
Call us on +44 (0)1202 969696
Email us at
Visit us at The Base in Poole House, Talbot Campus or
Bournemouth House Library, Lansdowne Campus
FAQs Check out our online FAQs for students

The AskBU Students' Service is a one-stop-shop for student enquiries - open during term time and vacations. Our friendly, professional and helpful advisers are available to help you with information, advice and guidance throughout your studies at BU. We are based at both campuses and there are also confidential interview rooms available if you would like to discuss your query in private.

We personally reply to every enquiry and aim to do so within two to three working days. During very busy periods this may increase to around 5 working days. If your enquiry is urgent please phone us.

Find out more

Top FAQs

  • Accommodation - Finding accommodation if you are a returning student and how to report any maintenance problems or complaints
  • Finance and Fees - Find out how to pay your fees, bursaries and scholarships and financial hardship advice. If you have a query about paying your fees, you should contact our Finance Department on +44 (0)1202 961600, or email
  • Immigration and visa advice for international students - Including applying for Tier 4 visas, travelling abroad, working during and after your studies
  • Letter requests - To confirm your student status for visa applications, placements, Oyster cards, permission to work or for international students opening a bank account
  • Password reset - If you've forgotten your password you can reset it to access your student email account, myHub, myBU or MyCareerHub
  • Replacement documents - Including award certificates, council tax exemption, ID cards and transcripts
  • Rules and regulations - BU policies and procedures covering; fees and funding, admissions and assessment regulations, appeals and complaints, Mitigating Circumstances, conduct and welfare, and more
  • Update your contact details - Make sure that you keep your current address and phone numbers up to date so that we can contact you
  • Virtual Learning Environment - Depending on which course you're doing you'll either be using Brightspace or myBU; use the VLE online tool to find out.

Contact AskBU

Phone: +44 (0)1202 969696

Opening hours:
Monday - Thursday, 8.30am - 6pm during term time (8.30am - 5pm during vacations)
Friday, 8.30am - 4.30pm
Closed for training every Wednesday, 2pm - 3.30pm

Talbot Campus
AskBU, The Base, Bournemouth University, Poole House, Poole, Dorset, BH12 5BB

Lansdowne Campus
AskBU, Bournemouth House Library, 19 Christchurch Road, Bournemouth, Dorset, BH1 3LH

Filming requests

Please email the following information to

A minimum of 48 hours notice is required but preferably longer if possible.

  • A detailed Risk Assessment including signed approval for the activity from the lecturer involved
  • Accurate details of locations
  • Details of the scenes you will be filming
  • Accurate timings for the shoot
  • Copies of confirmation giving permission for the filming if it is anywhere other than public areas that we need to unlock i.e. the Medical Centre, Chaplaincy etc
  • Contact details for crew and cast.