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Email the AskBU team

AskBU opening hours The Base in Poole House,
Talbot Campus
Bournemouth House Library,
Lansdowne Campus
Monday - Thursday 8.30am - 6pm*
*vacation time until 5pm
8.30am - 5pm
Wednesdays closed 2pm - 3.30pm closed 2pm - 3.30pm
Fridays 8.30am - 4.30pm 8.30am - 4.30pm
Contact details
Phone +44 (0)1202 969696
Post - Talbot Campus AskBU, The Base, Bournemouth University, Poole House, Poole, Dorset, BH12 5BB
Post - Lansdowne Campus AskBU, Bournemouth House Library, 19 Christchurch Road, Bournemouth, Dorset, BH1 3LH
FAQs Check out our online FAQs for students

The AskBU Students' Service is a one-stop-shop for student enquiries - open during term time and vacations. Our friendly, professional and helpful advisers are available to help you with information, advice and guidance throughout your studies at BU. We are based at both campuses and there are also confidential interview rooms available if you would like to discuss your query in private.

We personally reply to every enquiry and aim to do so within two to three working days. During very busy periods this may increase to around 5 working days. If your enquiry is urgent please phone us.

Find out more

Top FAQs

  • Accommodation - Finding accommodation if you are a returning student and how to report any maintenance problems or complaints
  • Finance and Fees - Find out how to pay your fees, bursaries and scholarships and financial hardship advice. If you have a query about paying your fees, you should contact our Finance Department on +44 (0)1202 961600, or email
  • Immigration and visa advice for international students - Including applying for Tier 4 visas, travelling abroad, working during and after your studies
  • Letter requests - To confirm your student status for visa applications, placements, Oyster cards, permission to work or for international students opening a bank account
  • Password reset - If you've forgotten your password you can reset it to access your student email account, myHub, myBU or MyCareerHub
  • Replacement documents - Including award certificates, council tax exemption, ID cards and transcripts
  • Rules and regulations - BU policies and procedures covering; fees and funding, admissions and assessment regulations, appeals and complaints, Mitigating Circumstances, conduct and welfare, and more
  • Update your contact details - Make sure that you keep your current address and phone numbers up to date so that we can contact you
  • Virtual Learning Environment - Depending on which course you're doing you'll either be using Brightspace or myBU; use the VLE online tool to find out.

Filming requests

Please email the following information to

A minimum of 48 hours notice is required but preferably longer if possible.

  • A detailed Risk Assessment including signed approval for the activity from the lecturer involved
  • Accurate details of locations
  • Details of the scenes you will be filming
  • Accurate timings for the shoot
  • Copies of confirmation giving permission for the filming if it is anywhere other than public areas that we need to unlock i.e. the Medical Centre, Chaplaincy etc
  • Contact details for crew and cast.