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Accommodation booking FAQs

Once you accept our offer as your firm choice, the process of booking accommodation begins. Our step-by-step guide provides a quick overview of how this works – but if you get stuck at any point, these answers to frequently asked questions should help. 

How do I log into the accommodation portal?

Go to the portal, enter your student number, and click ‘Forgot password’. You will receive an email with an automated password to log in to the portal and will be asked to create your own password.

What characters need to be included in my password?

Your password must be ten characters long and include at least one upper case letter, lower case letter, base 10 digit (0-9) and non-alphanumeric character (¬`!\"£$%^&*()-_=+{}[]:;@’~#<,>.?/|\;}).

What should I do if I haven’t received my password?

Make sure that it hasn’t gone in to your junk folder by mistake. To ensure you receive all the emails we send you, add the domain ‘’ to your safe senders list.

What should I do if I forget my password?

To reset your password, enter your Student Number and click ‘Forgot Password’. You will receive an email with an automated password and a link to create your new password. For security reasons, this link will expire after ten minutes. Don’t worry if you miss this window - you can just click ‘Forgot Password’ again.

How can I update incorrect personal details?

If you’re an undergraduate applicant, you need to update your personal details on UCAS Track or contact UCAS. Please note that it usually takes 24 hours for any changes made on UCAS to display on our online accommodation portal. Postgraduate applicants can do this through myHub.

Who can see the information about any medical conditions?

This information is not made public and is only used by our Residential Services team to help us offer you accommodation that is suitable for your needs. We work in conjunction with the Additional Learning Support team.

What should I do if I don’t have online access when I need to book my room?

You can ask someone you trust to book your accommodation on your behalf, but be aware they will have sight of your personal information when they login, and your login details will remain the same throughout your studies at BU, potentially also giving that person access to your personal information in the future. Please read our full disclaimer (pdf 118kb) before passing your login details to anyone. 

Can I choose my own room?

Yes, unlike most other Universities, here at BU we do not choose and allocate your room for you. Instead, we operate an online self-selection process where you search, choose and then book the room of your choice from what is available at that time. If the room is available you can book it. We think this is the fairest method so you get to decide where you live. During this time you will be given the opportunity to create a personal profile for other potential flat mates to see.

What should be included in my personal profile?

When you’re writing it think about the sorts of things you’d like to know about your future housemates. It’s a simple way to tell other students a bit about yourself and to help you find housemates who you’ll get on with. Don’t spend too long writing your profile though as the rooms are booked on a first come first served basis.

What should I do if there are no rooms showing in my preferred accommodation?

You can go back a step to change your room preferences, as there may still be rooms left in your preferred accommodation. If there are still no rooms available, you will need to choose a different accommodation property. 

Can I live in the same accommodation as my friend?

We do not restrict friends living together.

Is there a different process for booking Unilet?

The process is the same, so you will book your room through the online accommodation portal. Remember that the price of rooms in Unilet properties varies. You will be able to see the prices for the rooms in each property and choose one that suits your needs and budget.

Are there single sex flats?

A number of flats are for single sex occupancy. When you log into the online accommodation portal, you will be able to see the ratio of male to female residents. You should change your room preference to ‘yes’ against Single Sex and therefore will only be able to choose a room in a flat that specifies all male or all female.

I have read these FAQ's but I still can't find the help I need

If you have any further questions regarding your accommodation please contact us:

Bournemouth University
Melbury House
1-3 Oxford Road

Tel: +44 (0)1202 961671