The key to unlock the talent potential is the understanding of culture and how it works at an organisational level.
- Investigate organisational versus national culture
- Identify diversity & multiculturalism, considering challenges and opportunities
- Enhance communication in multicultural teams.
The hospitality and tourism sector is the fourth-largest employer in the UK, with 10% of the workforce employed in 180,000 businesses, including independent restaurants, major hotel chains and visitor attractions. The latest figures reveal that more than two-fifths (43%) of workers in this sector are foreign nationals – mainly from the former eastern and southern European countries. The management of such a diverse and multicultural workforce poses significant challenges and great opportunities for hospitality businesses. The key to unlock the talent potential is the understanding of culture and how it works in organisational level.
This module investigates issues such as: national and organisational culture; people management in multicultural teams; communication; power and politics; and conflict. The facilitation of this module includes the discussion of the key applied research in each topic, case studies and small video cases. You will be encouraged to draw on their experience to solve practical operational problems related to the management of a multicultural team.
Dr Charalampos (Babis) Giousmpasoglou is a Senior Lecturer in Hospitality & Tourism Management. Babis has a dual background: he worked for 20 years as a hotelier in the Greek luxury hospitality industry; in addition, since 2001, he worked as a hospitality & HRM educator in undergraduate and postgraduate programmes. His research interests focus on Managerial work, Hospitality Management, Culture and Human Resources Management.
Half-day course fees: £70
Discounts apply for multiple course bookings:
- Two half-day courses on the same day: £130
- One week of half-day courses: £595
- All half-day courses: £995
- All masterclasses & half-day courses: £1295
For more information or to enquire about group bookings, please contact:
Claire Main on +44 1202 961481 or email firstname.lastname@example.org
Professor Dimitrios Buhalis on +44 1202 961517 or email@example.com.