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Get in touch

Contact us

We hope that you've found the answers to most of your questions about studying at BU, but if there's anything you'd still like to know, please get in touch, our AskBU advisors are on hand to help.

Ways to get in touch


Phone: +44 (0)1202 961916 Monday-Friday 8.30am-5.30pm. Please note on Tuesday afternoons the AskBU Enquiry Team is unavailable between 2-3pm.

BU is open for Clearing and Adjustment. Got your results? Call our Clearing helpline on +44 (0)1202 966777 during the times specified below and find your place at BU this September. Remember to have your UCAS Personal ID number to hand before you call.

Helpline opening times
Monday-Friday (Monday 4 July-Wednesday 17 August) 8.30am-5.30pm
Thursday 18 August (A-level results day) 8am-8pm
Friday 19 August 8am-6pm
Saturday 20 August 10am-3pm
Standard opening hours restart from Monday 22 August 8.30am-5.30pm

Visit us: We're on the ground floor of Royal London House on the Lansdowne Campus (BH12 5BB) Monday-Thursday, 9:30am-4:30pm; Friday 10am-4pm. Please note on Tuesday afternoons the AskBU Enquiry Team is unavailable between 2-3pm.

Chat with us online:

Live Chat: click on the pink live chat icon to start talking with one of our advisors between 9:30am -4:30pm

Join us on social media

If you've got a question about undergraduate study at BU, you can also ask us a question on our Facebook page or, if you're interested in postgraduate study, get in touch via our dedicated postgraduate Facebook page.

Subscribe to our student blogs

You can also find out all about student life at BU by viewing the blogs and vlogs created by our students on our undergraduate student blog or our postgraduate student blog.

Paying your fees

If you have a query about paying your fees, you should contact our Finance Department on +44 (0)1202 961600, or email us at

If you are an international applicant:

If you have any questions about coming to BU to study, the admissions process, funding, immigration, or life in the UK in general, get in touch with our International team.

For international enquiries, please complete this form.

For international admissions:


For information about organising an exchange:


For US funding support:


Additional Learning Support (ALS):

If you have a question about how to access additional learning support, or want to find out what help is available to you, please get in touch with our ALS team.


Phone: +44 (0)1202 965663.

Appeals and complaints:

If you wish to make an appeal or a complaint about your application, please contact or

If you are a current student:


Phone: +44 (0)1202 969696 (8:30am - 5:00pm)

Address: Visit us on the ground floor of Poole House at The Base on Talbot Campus (BH12 5BB) or the 1st Floor of Bournemouth House (BH1 3LH) in the Library at Lansdowne Campus (Monday - Thursday 8.30am - 7:00pm - until 9/10/2015 thereafter 8:30am - 6:00pm (8:30am - 5pm during vacations), Friday 8.30am - 4.30pm and closed on Wednesday 2:00pm - 3.30pm).

If you are a teacher or adviser:

If you would like to get in touch regarding our AspireBU programme for schools, colleges and academies, visit our dedicated web pages for teachers and careers advisers.