This course will cover managing self and others through emotional intelligence (EI).
Understand the concept of EI and consider factors that influence behaviours in the hospitality and tourism industry
Learn about EI skills for development and appraisal
Coaching and providing feedback
Tackle stress management with the use of EI.
Hospitality managers and employees are required to regulate their emotions in an effective way to provide high quality of services and exceed customer satisfaction. Recent research has recognised the importance of Emotional Intelligence (EI) in the hospitality and tourism industry. Most studies have focused on stress management, work behaviours and work effectiveness. Managing self and others with the use of EI provides hotel managers with the skills and competencies required to face the challenges in management and hospitality in general, as well as to the way we see ourselves, relate to others, make decisions and manage stress. EI is one of the largest and most important factors differentiating the best performers from the rest.
This short course will provide you with with a detailed understanding of the key emotional intelligence skills and competencies managers and people in the hospitality and tourism industry need to develop in order to have high performance teams and maximise employee engagement, motivation and quality. The course is interactive and requires you to engage with the discussions, exercises and application of EI.
With this course you will be able to:
Critically understand the patterns of your behaviour, as well as the factors that influence this behaviour
Evaluate other people’s emotions and motivations
Develop self-awareness, self-management skills and EI to engage and/or manage teams
Apply EI skills to manage and motivate yourself and others
Develop skills to deal with daily pressures, stress and become more productive
Develop skills to use EI tools for assessing EI and providing feedback.
Dr Evangelia (Lia) Marinakou is a Senior Lecturer in Hospitality and Tourism Management. Lia has been teaching at undergraduate and postgraduate programmes in higher education, following a career in management in the Greek hospitality industry. She has served as Head of Department and Dean at various academic institutions in Greece, Switzerland, Bahrain and the UK. Her research interests focus on women in hospitality management and leadership. She has also worked on European funded projects as project leader with focus on vocational training in hospitality and tourism. Moreover, she has trained many professionals in the industry in Lifelong Learning programmes.
Half-day course fees: £70
Discounts apply for multiple course bookings:
Two half-day courses on the same day: £130
One week of half-day courses: £595
All half-day courses: £995
All masterclasses & half-day courses: £1295
Tuesday, 13 March 201809:30 to 12:30
For more information or to enquire about group bookings, please contact: