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Service Excellence

Service Excellence

Service Excellence can be difficult to define - after all, each department, job and person is different. However, we all know what Service Excellence should look and feel like and here at BU we work hard to embed Service Excellence into everything we do.

It is particularly important in relation to our BU2018 Strategic Vision - underpinning academic excellence within the university and encouraging a culture that creates, shares and inspires. Although Service Excellence is central to our strategic vision, this is not a new concept at BU - it’s one we’ve been embracing for many years.

We have selected a number of key principles for delivering Service Excellence at the university, which are:

  • Partnership working
  • Empathy
  • Clear Communication
  • Responsiveness
  • Professionalism
  • Personalisation.

Annual Service Excellence Conference

Now in it's 4th year this annual conference remains a firm fixture on the BU calendar showcasing some of the many examples of Service Excellence taking place at BU and beyond.

Each year we invite BU colleagues, colleagues from the Higher Education sector and local industry organisations to share their Service Excellence experiences and initiatives. Building lasting business relationships with local organisations, and taking inspiration from others is a great way to ensure that Service Excellence at BU continues to evolve and thrive.

The conference is incredibly well-received and provides a wonderful opportunity for staff from across the university to listen to a range of speakers and presentations, participate in a variety of workshops and network with members of staff from different departments. 

You can download a copy of the agenda (pdf 456kb) from the Service Excellence Conference 2017. If your organisation would like to be involved in future conferences please contact Susanne Clarke.